WordPress.com Blogs Get 24/7 Support

WordPress team has just announced that their support team will be available to assist users 24/7 (mind you their hosted solution is a free service). I remember when i started to use WordPress.com, i was confused and emailed the support complaining about their service. In about 4 hours, one of their staff name Mark immediately replied to my complaints. That was the time when their service can only serve users for 5 days a week.

Even if i wouldn’t recommend the hosted solution as it has so no freedom to hack the hackabilities compare to self-hosted solution (there’s VIP hosting but only available for those who is fit the criteria), i think this is a brilliant move from WordPress team and will make WordPress.com users happy.

I’m going to take myself back to my blogger.com days. If i were in trouble (like when i face Custom Domain errors which triggered me to move all my blogs to WordPress), there were no way i can even email the Blogger support team. Instead, on their help page, they directed users to Blogger user help groups which contain so much questions so little answers.

Dude, non-tech users will NEVER browse through support forums. Instead, they’ll look for contact emails and send their questions. That is why i think the move from WordPress team is brilliant (nice picture too! if i’m not mistaken they’re not all Mac) and i believe the decision to introduce the new service was based on their user needs.

Another awesomeness from the WordPress team.

By Robin

Jack of all trades living in SF Bay Area, California. Asian.


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